Ethics Class Quiz

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Question 1 of 11

1. Question
Why do certain professionals require an ethics class? (select all correct answers)
- Most people cheat and cut corners
- Most people do the right thing, but the temptation to cut corners is always present
- It's not easy to do the right thing all the time
- Cheaters and prople who cut corners never get caught or discovered so we need a class
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Question 2 of 11

2. Question
What is the primary test to determine if you did the right thing?
- The customer did not complain
- You cleaned all the dirty areas to the highest standards
- You completed all services purchased at acceptable quality standards
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Question 3 of 11

3. Question
Cutting corners is the same as stealing money.
- True
- False
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Question 4 of 11

4. Question
In terms of Professional House Cleaning, the definition of cutting corners is…
- Skipping tasks
- Pre-treating an area like a shower/tub or stove so it takes less time to clean
- Getting out of a bathroom faster than usual because it hasn't been used since you cleaned it last
- Not spending enough time on a task resulting in poor quality
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Question 5 of 11

5. Question
Why should you never skip a cleaning task?
- The customer paid for the service, so you have an ethical reason to complete each task they have paid for
- Dust is constantly accumulating, so a skipped baseboard will look dusty eventually
- Your eye can be fooled, what looks clean or dust free may not be upon closer inspection
- Skipping tasks can grow over time resulting in more skipped tasks
- Customers will leave without complaining, they will just move on to another cleaning service because they do not have the time nor the interest in managing their maid service.
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Question 6 of 11

6. Question
Match the following excuses some cleaners use to cut corners with the reason why the excuse is not valid.
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- It's ok to question why a task is required
- Tell someone you need more time
- Ask your partner for help, you will do the same for them someday
- Your eyes can be fooled; dust is constantly accumulating
- Disagreeing with a process or task
- There is not enough time to complete all tasks
- Too tired to complete all tasks
- The area looks clean
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Question 7 of 11

7. Question
People who cut corners never get caught.
- True
- False
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Question 8 of 11

8. Question
Select the correct statement.
- There are many levels of quality cleaning
- It's either cleaned at an acceptable level or it's not
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Question 9 of 11

9. Question
Ethics goes beyond not cutting corners or doing a poor job cleaning. Select the correct answers.
- It's ok to take things out of the trash, but do not take fruit from a bowl on the counter
- Safety is the #1 responsibility to yourself and your cleaning partners
- Treat your customer's home with great respect and care
- You will experience interesting people and lifestyles that make for good stories, but never mention a customer by name unless you are talking with a trusted friend or family member
- Report all damages right away – to the customer or office
- Resist customers who want to hire you away from your company to clean their home on the side
- Cutting corners can genuinely hurt the people you work with every day
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Question 10 of 11

10. Question
There are many rewards for doing the right thing everyday. Select all the correct answers
- People will thank you for doing the right thing
- Being ethical is profitable
- You will gain the respect of customers, co-workers, and your employer
- You will be happier and the people in your life will be too
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Question 11 of 11

11. Question
What are IATRIC’s 4 Core Values?
- Be Reliable, Get the Little Things Right, Be Polite, Make Money
- Be Polite, Make Money, Get the Little Things Right, Be Honest
- Be Organized, Be Reliable, Be Honest, Get the Little Things Right
- Get the Little Things Right, Be Honest, Make Money, Be Friendly
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Ethics Class Quiz

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